Finnleo, Tylo, Helo & Radiant Health Recall: 48,338 Units

Why Trust This Report

The Sauna Experts is an independent review site whose contributors bring over 100 years of combined experience in the sauna and functional medicine fields. We do not accept payment for placement. This is a records report, not a product test; we have not inspected a recalled unit. It is built from the two government notices, the recalling company's own FAQ, and the brands' own product pages, all read on November 1, 2026, each linked below, with the company's words quoted where the company's words are the point. Where the U.S. and Canadian notices report different figures or designations, we print both. Where we draw a conclusion, we label it as ours.

Short Answer

Yes. On September 17, 2026, CPSC and Health Canada recalled 48,338 Finnleo, Tylo, Helo, Radiant Health and related infrared and hybrid saunas and kits whose panels can overheat. The CPSC expanded a Tylo bench-collapse recall because the 2025 repair was ineffective; Health Canada followed October 13. Both remedies: free repair, no refund listed; the infrared FAQ gives no parts timeline. [1][2][3][5][8]

What to Do If You Own One

These notices cover the listed models, serial ranges and kits only; Finnleo traditional-only rooms and electric heaters are not named. Two separate recalls are open, and they overlap on the Tylo Kiruna Hybrid 2 and 3.

1. Stop using the sauna. Both agencies and Sauna360 say so, and for Halmstad and Kiruna Hybrid rooms that instruction applies even if a 2025 bench repair was done. [1][2][3]
2. Find your serial number. Pre-configured infrared rooms: under the lower bench or on the wall under the upper bench. Custom rooms: look for Saunalogic, Infralogic, Carbonflex or Tylo on the control panel or in the manual. Halmstad: beneath the upper bench, left side, above the contactor box. Kiruna Hybrid: right wall, beneath the right side of the upper bench. [1][3][8]
3. Register with Sauna360. 866-936-5962, 8 a.m. to 5 p.m. ET, Monday to Friday; recall@sauna360.com; or the online registration form linked from Sauna360's infrared recall page. Have your model, serial number and current address ready. If you sold or gave away the room, pass the new owner's details along. [7][8]
4. Keep a paper trail. Note the date you registered and every call. The FAQ says parts ship after registration and a technician calls when they arrive, and gives no timeline. [8]
5. If Sauna360 does not respond, the CPSC publishes a Recall Complaint form for owners who believe a company is being non-responsive to a remedy request, and Health Canada publishes a Consumer Product Incident Report form for any incident. [20][21]
6. Do not resell it. See the resale restriction in the gaps section below. [1][2]

The Record at a Glance

Sauna360's two open recalls, as published by the CPSC and Health Canada (figures as of November 1, 2026)

The two recalls overlap (the Kiruna Hybrid 2 and 3 sit in both), so their unit counts should not be added. Our assessment, in one sentence: a $6,000 to $13,000 appliance that the manufacturer now tells you not to switch on, with no published date for the fix and no refund or replacement listed, is a product failure first and a customer-service failure second.

Recalled models by brand

Infrared and hybrid saunas and kits in CPSC recall 26-784 and Health Canada RA-82120

These notices cover the listed models, serial ranges and kits, not every sauna sold under the Finnleo, Tylo, Helo or Radiant Health names; Finnleo traditional-only rooms and electric heaters are not named in the infrared panel recall (the separate bench recall does cover the traditional Tylo Halmstad rooms). The two agencies print the Radiant Health models under different designations, so we show both. The CPSC says owners can also locate a serial number under the lower bench or on the wall under the upper bench and give it to Sauna360 to confirm whether a specific room is included. [1][2]

Recall Two: Tylo Benches That Collapse, and a First Repair the CPSC Calls Ineffective

This is the recall that, in our view, says the most about how Sauna360 handles a defect. The timeline is entirely in the agencies' own documents.

1. October 23, 2025 (CPSC 26-040). Sauna360 recalls about 1,000 Tylo Halmstad 2, 3 and 4 and Kiruna Hybrid 2 and 3 rooms sold July through December 2024 because the bench can collapse. Seven failures reported, including one owner with head and neck injuries. Remedy: an installer retrofits the bench with additional hardware and the owner receives a revised manual that states the weight limit. [4]
2. September 17, 2026 (CPSC 26-783). Eleven months later the recall is expanded to about 6,000 rooms sold through July 2026. The CPSC's hazard statement adds a sentence the original did not have: the previous recall repair was ineffective, and a new repair is being offered. The firm has received 77 additional reports of benches breaking, with six injuries, including head and neck injuries and a sprained ankle. Owners are told to stop using the sauna "even if they received the 2025 recall remedy." The manufacturer is named as SFactor, of China. [3]
3. October 13, 2026 (Health Canada RA-82763). Canada's notice follows nearly four weeks later: 246 units sold in Canada from February 2025 to July 2026, nine incident reports as of October 5, 2026, no Canadian injuries, and the same "Manufactured in China" line. [5][16]

Two facts in that sequence deserve plain language. The expanded notice's sales window runs through July 2026, nine months past the October 2025 recall date, which means rooms now inside the recalled serial ranges were still being sold after the first recall was announced. [3][4] And across the two U.S. notices the company has now logged 84 reported bench failures (seven, then 77 more) on a product it had already repaired once. [3][4] We are not told how many of the 77 occurred on benches that had received the 2025 retrofit; the CPSC's statement that the repair was ineffective is the closest the record comes to answering that.

Kiruna Hybrid 2 and 3 owners should note that their room sits in both recalls: the bench recall by model and serial range, and the infrared panel recall by model number. [1][3] Sauna360's own FAQ acknowledges the overlap, saying it expects to resolve both issues in a single service visit. [8]

Serial ranges in the 2026 expansion

• Tylo Halmstad 2 (15A and 20A, 120V), Halmstad 3 and Halmstad 4 (240V): CSFxxABTRxx-V1-4296 through CSFxxABADTRxx-V1-18577, and SFxxABTRxx-V1-48413 through SFxxABTRxx-V1-48444. [3]
• Tylo Kiruna Hybrid 2 (15A and 20A, 120V) and Kiruna Hybrid 3 (240V): CSFxxABISxxTL-V1-4674 through CSFxxABADISxxTL-V1-18503. [3]

Halmstad serial labels are beneath the upper bench on the left side, directly above the electrical contactor box; Kiruna Hybrid labels are on the right wall beneath the right side of the upper bench. [3]

What the Remedy Offers, and What It Does Not

Sauna360's recall FAQ, a PDF dated September 17, 2026, is the most candid document in this record, because it answers the questions owners actually ask. [8] The remedy for the panel recall is that professional installers will fit new circuit boards and a new fuse connected to every panel of every room, regardless of brand or model. Parts are ordered after registration, and a technician calls to schedule once the parts arrive. Asked directly when parts will be available, the company answers: "Currently, we are unable to provide an exact timeline." [8] Owners are told to stop using the sauna until the remedy is completed. [1][8]

Three things the FAQ does not contain are as important as what it does. It lists no refund. It lists no replacement. And the answer to "What if I do not want the repair?" offers no alternative; it restates that the sauna should not be used until the approved remedy is installed. [8] The CPSC notices list the remedy for both recalls as "Repair" and nothing else; the published recall documents say nothing about returns, so an owner would have to ask the retailer or dealer about any separate return options. [1][3] So an owner of a $13,000 InfraSauna purchased in 2026 has, as of this writing, a room they are told not to switch on and a repair with no published date. In our assessment that is an unacceptable position to leave the owners of about 48,338 units in.

For context, repair-only is a choice, not a rule. In the same twelve months, two other CPSC-coordinated recalls in the sauna category offered owners something they could act on immediately: Lifepro's October 2025 recall of infrared sauna blankets provided a replacement product, and DIY Cold Plunge's March 2026 recall of sauna heater kits provided a full refund. [17][18] Sauna360, with a Fortune-scale parent, chose repair on both of its recalls and has not published a date for the panel repair.

What Finnleo and Sauna360 Were Showing Shoppers on November 1, 2026

We read the brand websites the way a shopper would, six weeks after the recall. A product listing does not establish that a unit shipped; Sauna360's recall page announces a shipment pause on infrared products. What the pages displayed is the record below.

• Finnleo's infrared landing page headlines a section "Your safety, first," states that Finnleo "remains the safety leader in infrared saunas," describes infrared saunas as safe for kids and adults alike, and closes with an invitation to shop today and sauna tomorrow. It carries no recall notice, no stop-use warning and no banner. On the Finnleo pages reviewed, the only mention of the recall is a one-word "Recall" link in the footer that points to sauna360.com. [10]
• Finnleo's S-Series page describes "the safest, best infrared sauna" and continued to display the S-810, S-820 and S-830 with "View Now" buttons. All three model numbers appear in the recall table. [1][11]
• Finnleo's InfraSauna page continued to list the IS440 and IS565 with "View Now" links and invites buyers to choose a ready-to-buy modular sauna and bring it home right away; the IS565 is named in the recall outright and the IS440 appears as the IS440-15 and IS440-20. [1][12]
• The IS440 product page calls it possibly "the best value in the market today" and tells buyers to simply assemble it and plug it into a 120-volt outlet. No recall language appears on the page. [19]
• Sauna360's recall page headlines both September 17 recalls, including a "shipment pause" on infrared products, but beneath those headings it still displays the text of the superseded October 2025 bench notice: about 1,000 units, nine in Canada, seven reports, a July to December 2024 sales window, and the old phone number and email address. The line "Health Canada's press release is available at:" is followed by nothing. The page's own meta description reads, in full, "Bench Recall." [6]

Page checks, November 1, 2026 (what each page displayed on the day we read it)

We are not in a position to say why the product pages read this way, and we do not claim to know. What we can say is that a shopper landing on any of those five pages from a search or a dealer link on November 1, 2026 would see safety-leader marketing attached to recalled model numbers and would have to scroll to the footer to learn a recall exists. On a product the government says poses a fire and burn hazard, that is a disclosure choice worth naming. [10][11][12][19]

One more line is worth quoting against the record. Finnleo's infrared page says its proprietary low-EMR technology "has been safety tested and verified by Intertek." [10] EMF verification and electrical fire safety are different tests, and we make no claim about Finnleo's product-safety listings. But a buyer reading "safety tested" on a page that routes recalled model numbers to a dealer is entitled to the full picture, and the page does not give it.

Five Gaps in the Recall Record That a Buyer Should Know About

1. Polar is named with no models. Health Canada's title names a Polar brand, but neither agency's model table lists a Polar product, and Sauna360's brands page does not mention Polar. [2][1][9] If your room carries a Polar badge, the only way to know is to call Sauna360 with the serial number.
2. "No Brand" and private-label rooms. The tables include unbranded S-Series rooms, Health Canada's images include a "Private Label Sauna IG810," and the CPSC lists Costco as a retailer. [1][2] Thousands of owners may have bought a recalled room under a warehouse-club label or a dealer's house name and have no reason to search "Finnleo recall."
3. The two notices report different sales windows and model designations. The CPSC says May 2013 through July 2026; Health Canada says January 2013 to August 2026, which may simply reflect two national markets. The Radiant Health Elite and Pause models carry different model strings in each notice. [1][2] Neither agency explains the difference, so check both lists.
4. A thirteen-year sales window, and the serial number decides. Because the model lists cover entire series sold over more than a decade, the CPSC says Sauna360 confirms individual rooms by serial number. [1] An owner cannot fully self-clear from the public tables.
5. Resale is restricted. Health Canada notes that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada, and the CPSC notes that U.S. federal law prohibits selling products subject to a voluntary recall undertaken in consultation with the agency. [2][1] A recalled Finnleo or Tylo room is not a used-market exit.

Shopping for a Sauna Now: What a Documented Safety Record Looks Like

Disclosure, restated: Sun Home Saunas competes with the recalled brands and its products appear elsewhere on this site; this section is included because it is the brand in our comparison library with the most published safety documentation, not because of that relationship. We have run a full head-to-head at Sun Home vs. Finnleo, which predates the recall and will be updated.

The standard we apply to any sauna purchase is three questions, with links to where Sun Home answers them on its published safety-testing page. Published documentation is not a safety guarantee; it is what lets a buyer check a claim. [22]

• Electrical safety listing. Sun Home lists ETL and ETL-C (Canada) listing through Intertek plus RoHS compliance on its safety page. A listing mark is the baseline question to ask any infrared brand before the EMF conversation starts. [22]
• EMF, with the report. Vitatech Electromagnetics report VTE-3534 (January 2025): 0.3 to 0.9 mG RMS at three feet, 0.4 to 1.8 mG at two feet, 0.6 to 4.0 mG at one foot, with the method stated and a summary PDF published. [22]
• Cabin air, with the number. Cabin-air sample, April 2, 2026, VERT Environmental via AIHA-accredited LA Testing, EPA Method TO-15, 27 µg/m³ TVOC; the page does not name the model sampled, and the result applies to the tested unit under the reported conditions. [22]

A search of the CPSC and Health Canada recall listings on November 1, 2026 returned no recall naming Sun Home Saunas. We will say so if that changes. For the wider market, see the best home saunas of 2026.

What We Still Don't Know

• When the infrared repair parts will be available. Sauna360's infrared recall FAQ says it cannot provide an exact timeline and that scheduling depends on parts availability and technician coverage in the owner's area. [8]
• How many of the 77 additional bench failures occurred after the 2025 retrofit. The CPSC says the repair was ineffective; it does not publish the split. [3]
• Which factory built the recalled infrared rooms. Both agencies say China; neither names the manufacturer on the panel recall, while the bench expansion names SFactor. [1][2][3]
• Whether Polar-badged rooms are affected, and which. [2]
• Whether finnleo.com will add on-page recall notices to the S-Series and InfraSauna pages. We will re-check and update this page. [10][11][12]

Update triggers for this page: any parts timeline, any refund or replacement option, revised incident or injury counts from either agency, a third recall, or changes to finnleo.com's infrared pages. Next scheduled review: December 2026, or sooner on any of the above.

Frequently Asked Questions

Is there a Finnleo sauna recall in 2026?

Yes. On September 17, 2026, the CPSC (recall 26-784) and Health Canada (RA-82120) recalled Finnleo IS-Series, S-Series, Sentinel and Sentinel Hybrid saunas, plus Finnleo Saunalogic and Infralogic infrared kits, because the infrared panels can short circuit and overheat, posing a fire and burn hazard. The same recall covers Tylo, Helo, Radiant Health, Saunatec, Tylohelo, Sauna360 and Amerec products, about 48,338 units in total. [1][2]

Which Tylo saunas are recalled?

Two separate recalls. The infrared panel recall covers the Tylo IG Series (IG810 to IG880), Kiruna 1, 2 and 3, Kiruna Hybrid 2-15, 2-20 and 3, and Tylo Saunalogic, Aspire and Bliss kits. The bench collapse recall, expanded on September 17, 2026, covers Tylo Halmstad 2, 3 and 4 and Kiruna Hybrid 2 and 3 within the published serial ranges. Kiruna Hybrid rooms are in both. [1][3]

Are Helo and Radiant Health saunas included?

Yes. Helo S820 and S870 rooms and Helo Saunalogic kits are listed, as are Radiant Health Elite and Pause rooms. The CPSC lists the Radiant Health models as E-1H through EC-4H and P-1H through P-3H-CA, while Health Canada lists them as IG810 through IG880 and Pause 1H through Pause 3H CA. [1][2]

Who is Sauna360, and who owns it?

Sauna360, Inc. of Cokato, Minnesota is the importer named on both recalls and the parent of Finnleo, Tylo, Helo, Kastor and Amerec. Sauna360 Group has been owned by Masco Corporation, the publicly traded parent of Behr, Delta and HotSpring, since Masco's 2023 acquisition. [1][9][14][15]

Can I get a refund for a recalled Finnleo, Tylo or Helo sauna?

Not under the recall. The published recall documents list repair, not a refund or replacement; both CPSC notices say "Repair," and Sauna360's FAQ lists no refund or replacement, including in its answer to owners who do not want the repair. Contact your retailer or dealer about any separate return options. [1][3][8]

When will the recall repair happen?

Sauna360 has not published a date for the infrared panel repair. Its FAQ states that parts are ordered after you register, that a technician will call to schedule once parts are available, and that the company is currently unable to provide an exact timeline. Individual repairs may be scheduled as parts arrive. [8]

Can I keep using my sauna until it is repaired?

No. The CPSC, Health Canada and Sauna360 all instruct owners to stop using recalled infrared and hybrid saunas immediately, and the bench expansion tells Halmstad and Kiruna Hybrid owners to stop even if they received the 2025 repair. [1][2][3][8]

Were the recalled saunas made in Finland or Minnesota?

Neither, according to the notices. The CPSC and Health Canada list China as the place of manufacture for the recalled infrared and hybrid saunas and kits, and the bench expansion names SFactor, of China, as the manufacturer. Finnleo's About page describes US-based manufacturing in Cokato and plants in Sweden and Finland; the infrared product pages we checked do not state where those models are built. [1][2][3][13]

Are the recalled models still listed on finnleo.com?

Yes, as of November 1, 2026. Sauna360's recall page announces a shipment pause on infrared products, so a listing does not establish that units are shipping. But finnleo.com continued to display the S-810, S-820, S-830, IS440 and IS565 with "View Now" buttons, dealer-locator calls to action and no on-page recall notice; on the pages reviewed, the only recall reference is a footer link to sauna360.com. [6][10][11][12][19]

Does the recall cover Finnleo traditional saunas and heaters?

No. The infrared panel recall is scoped to infrared and hybrid saunas and infrared kits, and the bench recall is scoped to Tylo Halmstad and Kiruna Hybrid rooms. Finnleo traditional-only rooms and electric sauna heaters are not named in either notice. [1][3]

What should I do if Sauna360 does not respond?

Register first by phone, email or the online form and keep a record of every contact. If you believe the company is non-responsive to your remedy request, the CPSC publishes a Recall Complaint form for exactly that situation, and Health Canada accepts Consumer Product Incident Reports. [7][8][20][21]

Bottom Line

Two government agencies have recalled about 48,338 Finnleo, Tylo, Helo, Radiant Health and related infrared and hybrid saunas and kits because their panels can short circuit and overheat, and about 6,000 Tylo rooms in the United States, plus 246 in Canada, because the bench can collapse and the first fix was ineffective. The company behind all of these brands, owned by one of the largest building-products corporations in the United States, has published repair as the only remedy for both, and its infrared recall FAQ gives no timeline for the parts. Its flagship brand's website, six weeks on, continued to display the recalled model numbers for dealer purchase under the words "Your safety, first." Those are the facts of the record as of November 1, 2026. Our conclusion from them is simple: until Sauna360 publishes a parts date, offers owners a real alternative, and puts the recall on the pages where it markets the product, we cannot recommend buying a new Finnleo, Tylo, Helo or Radiant Health infrared or hybrid sauna, and we would tell any current owner to register today and keep the room switched off.

Update Log

• November 1, 2026: First published. Page checks of finnleo.com and sauna360.com recorded in the table above; all 22 sources read on this date.
• November 1, 2026 (same day, pre-publish revision): scope and wording tightened; no figures changed.

Sources

1. Sauna360 Recalls Infrared Saunas, Hybrid Infrared Saunas and Infrared Kits Due to Risk of Serious Injury or Death from Fire and Burn Hazards, U.S. Consumer Product Safety Commission, recall 26-784, September 17, 2026 (hazard, model table, 67 incident reports, units, retailers, sales window, prices, importer, country of manufacture, remedy).
2. Finnleo, Tylo, Polar, Radiant Health, and Helo Brand Saunas and Infrared Kits recalled due to fire and burn hazards, Health Canada, RA-82120, September 17, 2026 (Canadian units, five Canadian incidents as of September 10, 2026, January 2013 to August 2026 sales window, model table, resale prohibition).
3. Sauna360 Expands Recall of Tylo Halmstad and Kiruna Hybrid Saunas Due to Fall Hazard; New Remedy Provided, U.S. Consumer Product Safety Commission, recall 26-783, September 17, 2026 (previous repair ineffective, about 6,000 units, 77 additional reports, six injuries, serial ranges, SFactor, sales window through July 2026).
4. Sauna360 Recalls Tylo Halmstad and Kiruna Hybrid Saunas Due to Fall Hazard, U.S. Consumer Product Safety Commission, recall 26-040, October 23, 2025 (about 1,000 units, seven reports, one head and neck injury, July to December 2024 sales window, original retrofit and revised manual).
5. Tylo Halmstad and Kiruna Hybrid Saunas recalled due to fall hazard, Health Canada, RA-82763, October 13, 2026 (246 Canadian units, February 2025 to July 2026, nine reports as of October 5, 2026, no Canadian injuries).
6. Product Recall, sauna360.com (shipment pause headline; superseded October 2025 bench text still displayed; checked November 1, 2026).
7. Important Safety Notice for Sauna360 Owners: Voluntary Product Recall on Infrared Saunas, Hybrid Infrared Saunas and Infrared Kits, sauna360.com (registration steps, phone, email, online form).
8. Sauna360 IR Recall Online FAQs, sauna360.com (PDF dated September 17, 2026: circuit-board and fuse remedy, no exact timeline, no refund or replacement listed, stop-use instruction, single visit for both recalls).
9. Our brands, sauna360.com (Tylo, Helo, Kastor, Finnleo, Amerec; no Polar listing).
10. Finnleo Infrared Saunas & Infrasaunas, finnleo.com ("Your safety, first"; safety-leader and Intertek statements; no recall notice; checked November 1, 2026).
11. S-Series | Free-Standing Infrared Saunas, finnleo.com (S-810, S-820, S-830 with View Now; "safest, best infrared sauna"; no recall notice; checked November 1, 2026).
12. Infrasaunas | Free-Standing Traditional + Infrared Sauna Rooms, finnleo.com (IS440 and IS565 with View Now; no recall notice; footer Recall link; checked November 1, 2026).
13. About Finnleo, finnleo.com (division of Sauna360; founded September 14, 1984 in Cokato; US-based manufacturing; plants in Sweden and Finland; Masco supply-chain link in footer).
14. Masco Corporation Reports Second Quarter 2023 Results, Business Wire, July 27, 2023 (agreement to acquire Sauna360 Group Oy).
15. Masco sales, profits fall in Q2, HBS Dealer, July 28, 2023 (Sauna360 brands Tylo, Helo, Kastor, Finnleo and Amerec; Masco portfolio including Behr, Delta and HotSpring).
16. Christl Dabu, Hundreds of saunas sold in Canada are being recalled. Here's why, CTV News, October 13, 2026 (Canadian bench recall coverage: 246 units, nine reports as of October 5).
17. Lifepro Fitness Recalls Bioremedy Infrared Sauna Blankets Due to Risk of Burn Injuries, U.S. Consumer Product Safety Commission, October 23, 2025 (remedy: replace).
18. DIY Sauna Heater Kits recalled due to fire hazard, Health Canada, RA-81787, March 2026 (remedy: full refund).
19. IS440 InfraSauna, finnleo.com ("best value in the market today"; plug-in instruction; no recall language; checked November 1, 2026).
20. Recall Complaint Form, U.S. Consumer Product Safety Commission (for owners whose remedy request is not being addressed).
21. Consumer Product Incident Report Form, Health Canada.
22. Are Sun Home Saunas Safe? EMF, VOC & Materials Testing, sunhomesaunas.com (ETL, ETL-C, RoHS and Intertek; Vitatech VTE-3534 ranges by distance; VERT cabin-air result; model sampled not named).